Support

We answer within one business day.

Common questions

I wasn't invited — how do I join?

Metro Hub is invite-only, and invitations come from your community's board or property manager, not from us. Ask them to send one to your email address. You'll get an 8-digit code to enter when you first open the app.

My invitation code doesn't work

Codes expire, and they're tied to the exact email address the board entered — check that you're using the same one. If it still fails, ask your board to send a fresh invitation.

I can't see a document my neighbour can

Documents have audiences. Some — financials and meeting minutes, usually — are for owners only, so a tenant won't see them. Your board sets this per document and per folder. If you think your role is recorded wrongly, your board can correct it.

My phone isn't buzzing for notifications

Check that notifications are allowed for Metro Hub in iOS Settings → Notifications. If they are and you're still not getting them, email us — include your community's name and roughly when you last expected one.

I need a refund for a booking

Amenity fees, cancellation windows and refunds are set and decided by your community, not by us. Contact your board or property manager.

Ask Metro gave me a wrong answer

Ask Metro answers from your community's documents and shows the source under each answer — open it and check. It can be wrong, and where it disagrees with the document, the document is right. Tell us which question went wrong and we'll use it to improve the answers.

How do I delete my account?

In the app: Profile → Delete account. It's permanent. What gets deleted is set out in the Privacy Policy.

For boards and managers

Setting up a community, inviting residents, or moving your documents across — hello@metrohub.ai.

Privacy requests

To ask what we hold about you, or to have it corrected or deleted — privacy@metrohub.ai, from the address on your account.